Privacy Policy

Last Updated On: 4 January 2024

1. Introduction

Please carefully review and understand this Privacy Policy (the “Policy”) before accessing or using any of the services, content and information distributed or made available on our website https://rtfadvisors.com.my (the “Website”) or through RTF Mobile App and RTF Web App and any other related services (Collectively, the “Services”) operated by RT & Co (NF2800), a firm registered with the Malaysian Institute of Accountants (“RT”, “Us”, “We”, or “Our”).

By navigating Our Website, accessing or using Our Services, you acknowledge that you have read, understood and agree to comply with and be bound by the terms outlined in this Policy. If you disagree with any part of this Policy, please do not access or use Our Services.

2. Information Collected

Your Personal Data

With your consent, We will require you to provide certain personal information and information related to your businesses while accessing or using Our Services. The information that may be collected from you include, but not limited to:

•Your full name, your email address, your phone number;

•Your business name, your business registration number, your business address; and

•Your taxation, accounting and financial information;

Cookies

We use cookies to track the activities on Our Services and store certain information. A cookie is a text file stored on your computer for record-keeping purposes and does not identify you personally or contain any other information about you.

We may use a combination of “Persistent Cookies” (cookies that remain on your computer storage for an extended period of time) and “Session Cookies” (cookies that was removed as you close your browser) that are essential to provide you with Our Services available through Our Website and to enable you to use some of its features. The Cookies help to authenticate users and prevent fraudulent use of user accounts.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, without accepting these cookies, there may be a negative impact on the functionality and usability of Our Services.

3. Information About Others From You

If you provide Us with information about a third-party (such as your employees, customers, suppliers), you are responsible for ensuring that you are authorised to disclose the information to Us. In so far as required by applicable data protection laws, you must take reasonable steps to ensure that you have provided the required notices and have obtained the third-party's explicit consent or otherwise have a legal basis to provide Us with the information and that the parties concerned are aware of this Policy, and agrees to the matters highlighted in it, including their information collected, the purposes, the intended recipients, the party's right to obtain access to the information.

We may collect, use and disclose such information for the purposes described in this Policy, without taking additional steps required by privacy or data protection laws.

4. Usage/ Purpose of Information Collected

We collect information from you so that We can provide Our Services for you to manage your business more efficiently and any other related services that you may request. The information collected may also be used for the purposes related to Our Services including:

•To verify your business identity;

•To administer Our Services whether present or future, to you;

•To prepare and execute the necessary documents and agreements and/or contracts for Our Services;

•To maintain and manage your user accounts for Our Services;

•To deliver marketing updates, notices and training related to Our Services;

•To maintain Our internal record keeping;

•To comply with laws and regulations in applicable jurisdictions; and

•To communicate with you.

We will retain the information only for as long as is necessary for the purposes listed above and to the extent necessary to comply with Our legal obligations (for example, if We are required to retain your information to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

By using Our Services, you agree to the information being collected, held and used in the ways listed above and for any other use you may authorise. We will only use your information for the purposes described in this Policy or with your explicit permission otherwise.

5. Source of Your Personal Data

Most of the personal data that We collect and use is provided by you directly. We collect information about you and any other party whose details you provide to Us when you:

•Use or register to Our Services;

•Contact Us online using emails, social media or online messaging applications;

•Contact Us offline via telephone, SMS, or post;

•Give your business cards to our employees;

•Complete online forms, take part in surveys, download publications, or participate in any other interactive areas that appear on Our Services; and

•Participate in Our marketing activities or events, both online or offline.

It is your responsibility to ensure that the information you provide to us is accurate and up-to-date.

6. Your Credit Card/ Payment Information

We do not store and have no access to your credit card or payment information. Your credit card details are encrypted and securely stored by a payment gateway appointed by Us, enabling us to automatically bill your credit card on a recurring basis.

7. Your Rights and Access to Your Personal Data

You have the rights to:

•Know what Personal Data We hold about you;

•Know how We collect and use your personal data;

•Ensure Our record of your personal data is accurate and up to date; and

•Ask us to restrict, stop processing or delete your personal data;

You may request to exercise your rights at any time by contacting us at support@rtfadvisors.com.my

Please note that if you withdraw your consent to the use of your personal data for purposes set out in this Policy, we may not be able to provide you with access to all or parts of Our Services.

When it comes to marketing communications such as promotional emails, you can ask us stop sending you these at any time by following the unsubscribe instructions contained in the marketing communication or you can also contact us directly at support@rtfadvisors.com.my

8. Disclosure of Your Personal Data

Your personal data provided to us will be kept confidential and We will not disclose your information to any third party for commercial or any other purposes. Unless prevented by any applicable law, regulation, legal process, or enforceable governmental request to do so, your personal data may be disclosed to or accessed by the following persons only on a need to know basis, with your express consent:

•Our employees;

•Professional advisors including auditors, solicitors, company secretary, consultants, advisors and other professional service provider appointed in relation to Our business;

•Government departments, statutory authorities, industry regulators, local councils and law enforcement agencies;

•Any person to whom We are required to do so under law, by order of court or in response to a government directive; and

•All other persons whose services are necessary or incidental to Our business operations.

Nevertheless, We will notify you if We are required by law to disclose your information in order to comply with any court orders, legal process or investigation including by tax authorities.

4. Security of Your Personal Data

Your personal data will be kept and processed in a secured manner. We will take appropriate technical and organisational measures to protect your personal data against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure.

While We strive to use commercially acceptable means to protect your personal data, We cannot guarantee the security of your personal data which is transmitted to Our Services via an internet or similar connection.

10. Links to Other Websites

Our Services may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. The inclusion of a link on any of Our Services does not imply endorsement of the linked site or service by Us.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We strongly advise you to review the privacy policy of every site you visit.

11. Changes to the Policy

We reserve the right, at Our sole discretion, to update the Policy from time to time. We will notify you of any changes by posting the new Policy on this page and to your registered email prior to the effective date of the new Policy.

You are advised to review the Policy periodically for any changes. Changes to the Privacy Policy are effective when they are posted on this page.

By continuing to access or use Our Services after the revisions, this shall constitute your acceptance to comply with and be bound by these revised Policy. If you do not agree to the revised Policy, you must stop accessing and using Our Services immediately.

12. Contact Information

If you have any questions about Our Privacy Policy, feel free to contact us at support@rtfadvisors.com.my